Privacy Policy

How We Handle Your Personal Information

Last updated: October 27, 2025

At Flotech Flooring, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how you can contact us with any questions.

1. Information We Collect

We collect information to help us provide our products and services, including:

• Contact details — your name, phone number, email address, and home or business address.
• Project information — details about your flooring needs, measurements, materials, and installation preferences.
• Payment information — when you pay for products or services, we collect payment details through secure systems.
• Website data — if you visit our website, we may collect basic information like your IP address, browser type, and which pages you view. This helps us improve our site.

2. How We Use Your Information

We use your information to:

• Provide quotes and complete flooring projects
• Communicate with you about your order or installation
• Send invoices and process payments
• Respond to your questions or service requests
• Improve our website and customer experience

We do not sell or rent your personal information to anyone.

3. Sharing Your Information

We may share limited information with:

• Service providers who help us run our business (for example, delivery partners or payment processors)
• Regulators or law enforcement, if required by law

These partners are only given the information they need to do their job and must keep it secure.

4. Data Storage and Security

We store your information securely using trusted systems. We take reasonable steps to protect your data from loss, misuse, or unauthorized access.

5. How Long We Keep Your Information

We keep your information only as long as needed for business or legal reasons — typically for the duration of your project and any warranty period.

6. Your Rights

You can ask us to:

• See the personal information we have about you
• Correct or update your information
• Delete your information (where legally possible)

To make a request, just contact us using the details below.

7. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Flotech Flooring
Email:  enquiry@flotechflooring.co.uk
Phone: 01509 275 700

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.